IMPEDIMENTS TO CHANGE The simple logic and genius of the Human Services Agency's integrated approach to improving social service delivery carried with it an inherent characteristic of policies and organizational changes

Organizational change is a fact of life. It is inevitable. And it is also difficult and stressful. In fact, many psychologists define stress as adaptation to change. Without change, however, there can be no improvement. In the business world, change places an essential role in the development of an organization. Indeed, change is prerequisite to excellence and no organization can maintain it without changing and renewing.